Frequently Asked Questions

What is remote computer support?
Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast.
How long does an average support session last?
The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. Depending on our work-load it may take up to 24 hours for a technician to log on to your computer, we may also recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.
How much does it cost?
Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive).
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log in to SleekSpee's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
Is it secure?
Yes. When you use SleekSpee your are initiating a 256-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.
How can SleekSpee help me?
Through our 'hands-free', remote computer support service, we can:

  • locate and remove viruses and install and configure anti-virus software
  • stop pop-ups, remove adware/spyware and install/configure anti-spyware software
  • secure your existing wireless network
  • fix email and software problems
  • fix printer, scanner, digital camera and other peripheral problems
  • speed up your computer and increase performance; PC tune-ups
  • perform standard maintenance, Windows updates/patches
  • install, configure and train on new software and hardware
  • assist in data back-up processes
  • fix error messages or frozen screens and much more!


Why is remote computer support better than more traditional support options?
Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don't have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with SleekSpee, there's no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.
Is it easy to use?
Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply log in to SleekSpee.com, let go of the mouse and let us fix your PC!
Do you charge to diagnose my computer?
Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. In some cases your problems may be difficult to diagnose or can not be located. At SleekSpee, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 4 years old, or running Windows 95 or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer.
Is your work guaranteed?
Our computer services are guaranteed for thirty (30) days. If there is a problem with any service we provide, customers must notify us within thirty days and we will work to remedy any issues quickly and professionally. At SleekSpee, our customer's satisfaction is very important to us. If a customer is not completely satisfied with the service they received from SleekSpee, we will work with them to ensure their satisfaction. Our key components of quality service are:

  • A carefully screened and certified team of remote service engineers.
  • A set of services crafted to meet all the needs of your home, mobile and small office computer environment.
  • A sincere desire to make all our customers happy.
  • And, our satisfaction guarantee...

SleekSpee Onlince PC Services is dedicated to providing you with the best possible computer support service. If you are not completely satisfied with your service, please email us at support@sleekspee.com and we will work with you to ensure your satisfaction.
Are your technicians qualified to work on my computer?
Every computer repair company is only as good as the technicians who do the work. That is why SleekSpee is proud that all of our technicians have over five years of computer repair experience. All of our technicians go through rigorous training and are tested regularly. No problem is too big for our team of technicians. We are confident that our techs have the knowledge and experience to fix all of your computer problems and
Do you support Apple Macintosh?
No. At this time we do not perform services on Macintosh computers.
Can you support older computers?
All of our services are available for PCs that have Windows XP, Windows Vista and Windows 7. If your PC is older than 5 years, or has Windows 98 or Windows 2000, it may be worth considering the purchase of a new computer.
Can you provide remote support through a dial-up connection?
No. Due to the amount of data that may be required to download onto your computer, SleekSpee does not provide services over dial-up internet connections.